Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Please return items with their tags and original packaging where possible. You may inspect and try on clothing as you would in a shop. Your statutory withdrawal right is not conditional on retaining tags or original packaging, but you may be responsible for a reduction in value caused by handling beyond what is necessary to inspect the item. Please provide your order number or another proof of purchase so we can identify your order.

To start a return, you can contact us at info@rheforme.com.

To arrange a return, contact info@rheforme.com for return instructions and the return address. Customers are responsible for return postage for change-of-mind returns. If your item is faulty, damaged or incorrect, we will cover the reasonable return postage costs. Please contact us before sending these items back so we can arrange the return. This does not affect your statutory rights.

You can always contact us for any return question at info@rheforme.com

Return address: rheforme., 1E Stefanou Koumanoudi, 1065 Nicosia, Cyprus

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for returns under the same conditions as full-priced items. Nothing in this policy limits your statutory cancellation rights or your rights if goods are faulty, damaged or not as described.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

If you are a consumer in Cyprus, Greece or another European Union country, you may withdraw from your online purchase without giving a reason within 14 days after receiving your goods. If goods from one order are delivered separately, this period starts when you receive the last item.

To exercise this right, email info@rheforme.com with a clear statement that you wish to withdraw and enough information to identify your order. Send the goods back within 14 days after notifying us.

You may inspect and try on clothing as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Missing original packaging or removed tags do not automatically remove your statutory withdrawal right.

Customers pay return postage for change-of-mind returns. We cover reasonable return postage costs for faulty, damaged or incorrect items. Return goods to rheforme., 1E Stefanou Koumanoudi, 1065 Nicosia, Cyprus.

Refunds

For a statutory withdrawal, we will refund the applicable purchase amount, including the cost of our least expensive standard delivery option when you withdraw from the entire order, without undue delay and within 14 days of being informed of your decision. Additional costs for a more expensive delivery option are not refundable.

We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Refunds will use your original payment method unless you expressly agree otherwise, with no refund fee. Your bank or payment provider may take additional time to show the credit.

These terms do not limit your statutory rights concerning faulty, damaged or incorrectly supplied goods.